2. Delivery service will be table stakes and expand grocers’ share of the consumers’ wallet. As delivery replaces or augment the convenience previously offered by a store visit, grocery retailers can either view it as a threat, or embrace it as an opportunity to vie for a larger share of their consumers’ wallets (e.g. online ordering of prepared meals).
3. The linear path-to-purchase model will die. With mobile, consumers now have an ”uber-channel” that has collapsed traditional boundaries. Is it a physical or digital experience when a shopper uses their smartphone in the store? As consumers traverse the physical and digital with ease, so much retailers converge how they operate channels.
4. Competition will move from formats to categories: In addition to competing against brick and mortar retailers nationally or regionally, grocers will need to contend with vertical leaders within specific categories – from fresh foods, prepared foods, to home and personal care. When the game changes this much, so do the rules. Grocers have no choice but to evolve.
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