Your shoppers love convenient, frictionless services and most of them spend more time on their mobile devices than any other shopping channel. Whether you’re selling groceries or household tools, Digital Goodie’s Commerce components expand your brand and stores instantly on web and mobile and let you engage with your customers through all touchpoints.
Digital Goodie Commerce includes all the tools you need to expand your business from physical to digital and offer your shoppers fast and easy online shopping experiences. For your brick-and- mortar customers it lets you offer in-store digital features, such as self-checkout and indoor maps.
Ordering groceries online
Allow your customers to place their orders either on the web or on mobile. Our solution enables them to reserve the most convenient delivery time in advance. All information is processed in real-time, allowing your customers to modify their orders until the order has been selected for picking. After placing an order, your customers can follow its status, and before delivery, they receive a detailed arrival time. Our solution supports a variety of payment methods, including credit and debit card, PayPal, and payment on delivery. You can customize order confirmations and other order related customer messaging to support a unified brand in every channel.
Our recommendation engine powers user-specific product and recipe recommendations with a useful one-click-to-cart functionality. By making use of taste profiles of other users with similar shopping patterns, the recipes can inspire your customers to try out new interesting foods and products. When displaying the recipe items, the system automatically selects products based on the user settings, taking into account possible allergens and other restrictions, and the system will only use products found in the selected store’s assortment.
In-store kiosks are a great way of adding digital enablement within the physical space. By checking in to the nearest kiosk (it doesn’t have to be in your store!), your customers can explore your full assortment, get more details on their favourite products and check out without queues. The products can be shipped to the customer from your own or any third party warehouse.
Our Indoor maps component comes as part of our Commerce solution and lets your customers find products in your physical stores with the help of a digital store layout map. The functionality allows shoppers to find the location of any given product, displayed on a map. This is especially helpful in very large supermarkets where it may be especially time consuming to find products that are bought less often. While helping shoppers, Indoor maps also decreases the amount of work for the store and offers a great opportunity to promote their mobile service in the brick-and-mortar environment.
Our Commerce solution lets your shoppers browse through your real-time product assortment, online and on mobile. Each user view is unique and based on the user’s own pre-selected settings. Relevant content such as search words, product descriptions, product images, nutritional information, ingredients and allergens, allows your shoppers to save time and find exactly what they are looking for. Inventory updates automatically if any changes are made. Your shoppers can add items to shopping lists that can be saved for later and shared with friends and family.
One of the most liked features by the shoppers today is using their phones for barcode scanning to get access to more information of any given product in the store. Barcode scanning gives you an option for adding the kind of inspiring, customer-engaging content that you wouldn’t normally have room for between the shelves. Think about content such as food recipes, user guide videos or assemblying instructions for a few examples.
Self-checkout is a customer friendly and cost-efficient alternative to the traditional cashier-staffed checkout. Self-checkout provides an opportunity for your customers to process their own purchases using their phone or tablet. The shopper logs in to their shopping app, and using either a pre-planned shopping list or by choosing items on-the-go, uses their mobile device’s barcode scanner functionality to scan the products. Finally, the system processes the payment and the customer is free to exit the store.
Promotions and campaigns
Our platform supports various promotion and campaign types. Your campaigns can be based on price discounts such as “Now only 0.99 each”, “Save 0.99”, or “All on this rack -30%!”. You can choose to bundle products: “Buy 2 candy bars for 0.99”, “Buy three, save 0.99”, or, set a minimum product quantity for the discount: “Buy at least 3 and save 40%”. All of your campaigns and promotions are easily managed in our easy-to-use admin panel that comes as part of our platform.