10 Steps to Successful Online Grocery – Chapter 8: Name your web content manager

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The Role of Customer Service in Omnichannel Retail: What is happening in the customer front right now.

The landscape of traditional retail is changing. Consumers expect to be interacted with in various new and original ways and to know their shopping preferences at each interaction, despite the channel. All retailers strive to provide phenomenal customer service, however, many are falling short in the eyes of their customers. A recent study shows more […]

10 Steps to Successful Online Grocery – Chapter 6/10: Empower your customer service

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10 Steps to Successful Online Grocery – Chapter 4. Fine-tune your picking and delivery

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