Technical Support Specialist

HELSINKI

Digital Goodie offers you a chance to work in an inspiring and fast-growing company that is changing the way we all shop and interact with stores. Together we are building world-class software for online retail in close touch with our local and international customers.

We are looking for a part-time Technical Support Specialist to join our customer support team. We focus on delivering the right solutions to customers, with the highest quality in the shortest sustainable lead time.

Check this out. Could this position in our company be interesting for you?

Our Technical Support Specialists work to support our award-winning Progressive Web App, Mobile App, Retail App and platform user experiences together with their teams, and our Program Level and Studio professionals.

We are looking for a results-driven individual to help with our customer support efforts with product development and customer projects.

If the following sounds good to you, you will fit in our Goodie team:

* We have an agile startup culture instead of a corporate one and we like working with latest technologies
* We value human interaction, relentless improvement, and learning over rigid processes and controls
* We are proud of the product we are creating
* We believe that simple and powerful features powered by API and Cloud are the future
* We love learning and helping others learn as we grow in tech
* We believe that it is important to be able to truly be yourself at work

Your responsibilities include:

*Exercise good customer support practices to help our team deliver the best possible service

*Actively partricipate in developing our practices as a valued member of our customer support team

*Understanding our customers issues from their perspective and communicating them internally

*You will also gain extensive knowledge of our systems and ways of solving customers problems

You could be what we are looking for if:

*You are able to work and think independently and come up with creative solutions

*You want to work as a part of a team, and you are able to learn quickly

*You have some experience, or you want to learn on service desk support

*You are fluent in Finnish and English

You don’t have to be ready yet – we will coach you!

Apply now

If you think you’d make a great Technical Support Specialist and see yourself working in an agile, self-driven organization, send your application and CV with your salary expectation to careers@nulldigitalgoodie.com.

We can’t wait to hear from you!