Here are the two most important guarantees we recommend implementing.
Guarantee that your pickers always choose the best possible products available for your order: the freshest vegetables, the firmest fruit, the best meat. Let your customers know how you train your pickers and how they are taught to evaluate produce and meat for quality and freshness. Should the customer be unhappy with a delivered product, we recommend first offering to replace it at your first opportunity, and secondly compensating the price of the product the customer wasn’t satisfied with.
What if the delivery is late? When does the on-demand or delivery personnel contact the customer? Do you deliver anyway, and does the customer get compensation? Tell the customer as specifically as possible what will happen if something should go wrong with their delivery, and most importantly, how you will fix the problem. In cases where the delivery does not happen within the delivery slot, we recommend reimbursing the delivery fee and offering a discount coupon or a free delivery for the customer’s next order.